DOMESTIC ORDERS (ITALY)
We normally ship directly to the Customer’s home via the postal service. We will ship to a workplace or barracks in the event of:
- a request
- the purchase of two complete institutional
- specific cases which shall be assessed by La Griffe for security reasons. (In that case, the purchaser shall be aware of the shipping address)
We cannot ship to post office boxes. The cost of handling, packaging and domestic shipment (Italy) is 10,00 EUR including VAT for purchases up to 44,99 EUR, 5,00 EUR including VAT for purchases from 45,00 EUR to 78,99 EUR and free for purchases over 79,00 EUR.
Received orders are usually prepared and shipped by us within 24-48 hours. When we begin preparing your package, we will send you an email containing information about the delivery and our shipping company will send you an email or text message containing a link with which you can track your order online. You can check the progress of your order in “Orders” after logging in to “My Forcetek”.
Our shipping company usually delivers domestic orders (Italy) within 24-48 hours. Experience has shown us that deliveries to remote areas or islands requires an extra 1-2 days. To get your order to you as quickly as possible and without incident, our shipping partner requires a telephone number on which you can be contacted during the day, or for rescheduling delivery (see field in shopping cart). Moreover, it would be useful if you could provide a delivery address at which you or a trusted person are usually available. Orders will only be despatched if all previous orders have been paid for and they remain the property of La Griffe srl until full payment is made. If we are unable to deliver the package, it will be returned immediately to La Griffe srl. If the shipping company is unable to deliver a package, this will be delivered to the nearest post office to await collection.
ORDERS FROM EU MEMBER STATES AND SWITZERLAND
|Austria – Belgium – Bulgaria – Cyprus – Croatia – Denmark – Estonia – Finland – France – Germany – Greece – Ireland – Latvia – Lithuania – Luxembourg – Malta – Holland – Poland – Portugal – Principality of Monaco – Czech Republic – Romania – Slovakia – Slovenia – Spain – Sweden – Hungary
We currently supply to the following countries. Please refer to the following table for corresponding shipping costs (VAT included):
Please note: any applicable customs duties or other fees payable for shipment to countries outside the EU are entirely at the Customer’s own expense. Deliveries to countries outside the EU are made only with prior agreement (except for Switzerland). In this case, please contact us at email@example.com. Please note: our online shop is currently available in English and Italian. We must stress that we cannot be held responsible for any misunderstandings caused by a lack of linguistic ability.
We ship directly to your home via express postal service or to your barracks. We cannot ship to post office boxes. The cost of handling, packaging and domestic shipment (Italy) is 10,00 EUR including VAT for purchases up to 44,99 EUR, 5,00 EUR including VAT for purchases from 45,00 EUR to 78,99 EUR and free for purchases over 79,00 EUR.
Received orders are usually prepared and shipped by us within 2 days. Our shipping partner undertakes to deliver anywhere in the European Union within 2-5 days. Experience has shown us that deliveries to remote areas or islands requires an extra 1-2 days. Delivery to Switzerland takes around 5 days.
DELIVERY DELAYS AND LACK OF AVAILABILITY OF GOODS
This online shop is directly connected to our logistics software. We can therefore provide you with immediate availability of each individual item. In exceptional cases, however, it is possible that despatching delays can occur or that the requested products are not available. In such cases, we will inform you as a result without delay. We reserve the right to ship partial orders.
If the Customer is not available, the goods shall be deposited in the shipping company’s local warehouse and, depending on the service provided, a second attempt may be made to deliver the items without them being held for collection.
At the end of this period, the package is returned to the Vendor, the contract is considered void, the order is cancelled according to the provisions of art. 1456 of the Italian Civil Code, and a new order will then have to placed.
With the contract cancelled, we will proceed to refund the sum paid by the Customer, after deduction of costs for shipment of the unsuccessful order, for return of the order to the Vendor, for storage, administration and order handling.
Cancellation of the contract and the sum to be refunded shall be communicated to the Customer via email. The refund shall be made using the same payment method which the Customer used to pay for the order, after checks on the completeness of the returned product are made.
The Vendor cannot be held responsible for incorrect items being shipped due to errors or omissions made by the Customer when placing the Order (incomplete or incorrect address, incorrect telephone number, etc.).
The Vendor cannot be held responsible for any damage caused to products following handover of a shipment to a shipping company, including for delays to delivery which are the fault of the shipping company.
TRANSFER OF RISKS AND DAMAGE IN TRANSIT
The Vendor is relieved of its responsibility for loss or damage to products contained in the order from the moment the shipment is handed over to the shipping company. This does not affect your consumer rights if the loss or damage to the product is shown to be the fault of the shipping company. The Customer is responsible for care of the item during its return to the Vendor. In the event that a product is damaged or destroyed while it is in the Customer’s care, the Customer shall be held responsible.
At the moment the goods are delivered, you are requested to check:
- a) that the number of packages delivered corresponds to that indicated on the despatch note (DDT)
- b) that the packaging is intact (not wet, pierced, folded or other)
Any exterior damage or inconsistency in the number of packages must be immediately notified in writing to the company which carried out the delivery, using the words “GOODS CHECK CLAIM for … indicate reason)” on the appropriate accompanying document that the shipping company will require you to sign.
For example, you could write: “GOODS CHECK CLAIM for damaged parcel” or “GOODS CHECK CLAIM for non-delivery of a parcel”, etc..
If you accept the product and sign the delivery note without making the necessary checks, you will not then be able to claim any missing items or damage caused in transport.
Any claims made in this way must be confirmed within seven (7) working days via a detailed email sent to: firstname.lastname@example.org
Having received the email from the Customer, the Vendor shall request that the shipping company opens a case for damage in transit.
Once a case of damage in transit has been acknowledged (the final decision remains with the shipping company), we will proceed to organise the repair of the product, order a replacement or refund the value of the product. Any additional transport costs are at the Customer’s expense.
Any claims made after the deadline will not be considered.
The Customer takes full responsibility for the information declared in any claim.
In the case of a return, the Customer shall be responsible for any reduction in the value of the goods resulting from its handling other than that which is strictly necessary to establish the nature, specifications and function of the goods.