You have the right to cancel the purchase contract within 14 days.
To return an item, you will need to access the returns section of your account, download and complete the form and send it by email to: firstname.lastname@example.org. Please wait for a reply from us and if successful, follow the instructions contained in the email reply. Please indicate the reason for the return to allow us to improve our service and proceed with the refund. The right to cancel the contract starts on the date the goods were delivered. Cancelling the contract is not possible if the goods have been damaged in any way by the Customer (e.g. goods are dirty, etc.). Please do not remove any labels from the goods if you are not certain you want to keep them.
Returns are free-of-charge in Italy and the price of the product will be refunded accordingly.
WARNING! We recommend using a tracked shipping service so you can check the progress of the shipment. We are not responsible for mistakes made when shipping the goods or damage caused by the shipping company.
Returned items must be complete, undamaged and unused, complete with label, tag and original packaging.
Refunds will be made within 30 days of arrival of the product into our warehouse and shall be made using the same method used for payment. After having received the parcel containing returned items into our warehouse, we will send you a notification of cancellation via email with confirmation of receipt of the parcel and credit note for the price of the returned product. Should the returned item turn out to be damaged, the amount to be refunded will vary depending on the extent of the damage.
If you paid using a credit or debit card, we will refund the amount to the same card used for the purchase. If you paid via PayPal, we will credit the amount to your PayPal account.
We reserve the right to accept cancellation of the contract only if the goods have been returned in their original state (including original and shipping packaging).
WHO DO I RETURN IT TO?
La Griffe srl
Contrada San Salvatore scn
63086 – Force -AP